SHIPPING & DELIVERY POLICY

Last updated: 24 September 2026

At Life Amalfi, we want your order to reach you safely and with clear information throughout its journey.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through lifeamalfi.com.

1. UK Delivery

Life Amalfi currently offers complimentary standard delivery on UK orders, unless otherwise stated during checkout or as part of a specific promotion.

Any available delivery options and applicable charges will be displayed before you complete your purchase.

2. Order Processing

Once your order has been successfully placed, you will receive an order confirmation email.

Orders are then prepared for dispatch.

Processing times may vary depending on product availability, order volume, weekends, public holidays and fulfilment location.

Once your parcel has been dispatched, tracking information will be sent to the email address provided at checkout whenever tracking is available.

3. Estimated Delivery Times

The estimated delivery timeframe applicable to your order may be displayed on the product page, at checkout or in your order confirmation.

International logistics, customs processing, local carrier operations, weather conditions, public holidays and other circumstances outside our reasonable control may occasionally affect delivery times.

Unless a different delivery period has been agreed with you, we aim to deliver your goods without undue delay.

4. International Fulfilment

Some Life Amalfi products may be stored or fulfilled through international fulfilment partners.

As a result, your parcel may travel through several logistics facilities or carriers before being transferred to a local UK delivery partner.

The fulfilment location of a product does not affect your consumer rights or your contractual relationship with Life Amalfi.

Your purchase is made from Life Amalfi, and our Customer Care team remains your point of contact for questions relating to your order.

5. Multiple Parcels

If your order contains multiple items, products may occasionally be dispatched separately.

This means you may:

• receive more than one parcel;

• receive parcels on different dates; or

• receive more than one tracking number.

You will not be charged additional standard shipping costs because an order is divided into multiple parcels.

6. Tracking Your Order

Once tracking information has been created, you can follow your delivery through our Track Your Order page:

lifeamalfi.com/pages/track-order

Please enter the parcel tracking number provided in your dispatch confirmation.

Tracking systems may take some time to display the first update after a parcel has been dispatched.

During international transit, tracking may also remain unchanged for several days while the parcel is travelling between logistics facilities.

This does not necessarily mean that the parcel has stopped moving.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice an error, contact us as soon as possible at:

contact@lifeamalfi.com

We will try to amend the address where operationally possible.

However, once an order has entered fulfilment or has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because an incorrect or incomplete address was provided, please contact Customer Care so we can review the available options.

Nothing in this section limits any rights you may have under applicable consumer law.

8. Delivery Attempts and Collection

Depending on the carrier, a parcel may:

• be delivered to the address provided;

• be left in an authorised safe place;

• be delivered to a neighbour where permitted;

• be redirected to a collection point; or

• be subject to another delivery attempt.

Please follow the instructions provided by the carrier through your tracking information.

9. Order Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

1. check around the delivery location and any safe places;

2. check with members of your household;

3. check with neighbours or building reception where appropriate; and

4. review the carrier's tracking information.

If the parcel still cannot be located, contact us at contact@lifeamalfi.com.

Please include:

• your full name;

• your Life Amalfi order number;

• your tracking number; and

• your delivery address.

We will review the situation with the relevant logistics partner.

10. Lost or Significantly Delayed Orders

If your parcel appears to be lost or has exceeded the applicable delivery period, please contact our Customer Care team.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include replacement or reimbursement.

11. Customs, Taxes and Import Processing

Orders may pass through customs or import processing where applicable.

Any charges that the customer is required to pay will be disclosed where required before the order is completed.

If you receive an unexpected request for an import or customs payment relating to your Life Amalfi order, please contact Customer Care before making payment so that we can review the situation.

12. Delays Outside Our Control

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including:

• severe weather;

• customs delays;

• transportation disruption;

• postal or carrier disruption;

• public holidays;

• industrial action;

• natural disasters; or

• other significant logistics events.

We will take reasonable steps to assist customers when these situations occur.

Your statutory consumer rights remain unaffected.