RETURNS REFUND POLICY
RETURNS REFUND POLICY
Last updated: 24 September 2026
We want you to feel confident when shopping with Life Amalfi.
In addition to your statutory consumer rights, Life Amalfi offers a 30-day return policy on eligible products.
Nothing in this policy limits or replaces rights available to you under applicable UK consumer law.
1. Life Amalfi 30-Day Return Policy
Eligible products may be returned within 30 days of receiving your order.
To begin a return, contact:
contact@lifeamalfi.com
Please include:
your name;
order number;
product you wish to return; and
reason for the return.
We will provide the applicable return instructions.
Please do not send a product to an address found on the original parcel without first receiving return instructions from Life Amalfi.
2. Your Statutory Right to Cancel
For most products purchased online, UK consumers generally have a statutory right to cancel their purchase without giving a reason.
You should notify us of your decision to cancel within 14 days after receiving the goods.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Our voluntary 30-day return policy is intended to provide additional flexibility and does not reduce these statutory rights.
3. Return Condition
Under our voluntary 30-day return policy, products should normally be:
unworn, except for reasonable fitting;
unwashed;
unused;
free from marks, odours or damage caused after delivery;
returned with original tags where supplied; and
returned with any accessories or components supplied with the product.
When exercising a statutory cancellation right, you may inspect and handle the product in a manner similar to what would reasonably be permitted in a physical shop.
If handling beyond what is reasonably necessary causes a reduction in value, we may make a deduction where permitted by law.
4. Clothing and Sizing
You may carefully try on clothing to assess fit, appearance and sizing.
Please take reasonable care when trying on garments.
Items returned with stains, strong odours, cosmetic marks, damage or evidence of use beyond reasonable inspection may not qualify for the full benefit of our voluntary return policy.
Your statutory rights remain unaffected.
5. Faulty, Damaged or Incorrect Items
If your product:
arrives damaged;
is faulty;
is materially different from its description; or
is not the item you ordered,
please contact us as soon as possible at contact@lifeamalfi.com.
Where helpful, we may request photographs or other reasonable information so that we can resolve the issue quickly.
Where goods do not conform to the contract, remedies available under applicable consumer law may include:
refund;
replacement;
repair; or
another appropriate remedy depending on the circumstances.
Where we are responsible for a faulty, damaged or incorrect product, we will also deal with reasonable return costs as required by law.
6. Faults Within the First 30 Days
UK consumer law may provide a short-term right to reject goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
This statutory right is separate from Life Amalfi's voluntary 30-day return policy.
7. Sale and Discounted Items
Purchasing an item during a sale or promotion does not remove your statutory consumer rights.
Unless a lawful exception applies, eligible sale items may also be returned in accordance with this policy.
8. Items That May Be Excluded
Certain products may be excluded from change-of-mind cancellation rights where applicable law permits this.
Examples can include:
products made or personalised specifically for you; and
sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
Any applicable restriction will be communicated where relevant.
This does not remove rights relating to products that are faulty, damaged or not as described.
9. Return Shipping Costs
For change-of-mind returns under our voluntary return policy, the customer may be responsible for the cost of returning the product unless Life Amalfi agrees otherwise.
If a product is faulty, damaged, incorrectly supplied or otherwise subject to a legal right that requires us to bear the cost, Life Amalfi will cover or reimburse reasonable return costs as required.
We strongly recommend retaining proof of postage until your return has been completed.
10. Return Address
Returns must be sent according to the instructions provided by Customer Care.
Please contact us before returning an item to ensure that the return is sent to the correct facility.
Products sent to an unauthorised address may experience significant processing delays.
11. Refunds
Once a return is received, it will be reviewed.
Where a refund is due, it will normally be issued to the original payment method, unless another method is agreed with you where permitted.
For statutory cancellations involving returned goods, applicable refunds will be processed without undue delay and within the periods required by consumer law.
Depending on your bank, card issuer or payment provider, additional processing time may be required before the funds appear in your account.
12. Original Delivery Charges
If you exercise a statutory right to cancel, any standard outbound delivery charge that you paid will be refunded where required by law.
If you selected a more expensive delivery service than the least expensive standard delivery option offered, we are not normally required to refund the additional cost of the premium service.
As Life Amalfi currently offers complimentary standard UK delivery, this will not usually affect UK standard-delivery orders.
13. Exchanges
If you require a different size, colour or product, please contact Customer Care.
Depending on product availability and our current return process, we may:
arrange an exchange; or
ask you to return the original item and place a new order.
Your statutory rights are unaffected.
14. Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible:
contact@lifeamalfi.com
We will attempt to stop fulfilment.
However, because orders may enter fulfilment quickly, we cannot guarantee that a dispatch can be stopped once processing has begun.
If the order has already been dispatched, your return and cancellation rights may still apply after delivery.
15. Refunds for Orders That Never Arrive
If an order is confirmed as lost or if delivery obligations are not fulfilled within the applicable period, please contact Customer Care.
Where legally required, we will provide an appropriate replacement or reimbursement.
16. Chargebacks
We encourage customers to contact Life Amalfi before opening a payment dispute or chargeback.
Most shipping, return or product issues can be investigated directly by our Customer Care team.
Nothing in this provision limits any rights you may have through your card issuer, payment provider or applicable law.
17. Model Cancellation Form
You may use the form below to notify us that you wish to cancel an eligible contract. You are not required to use this exact form.
To: Life Amalfi / [LEGAL BUSINESS NAME]
Email: contact@lifeamalfi.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if this form is submitted on paper):
Date:
18. Customer Care
For all return, refund and cancellation questions:
Email: contact@lifeamalfi.com
Website: lifeamalfi.com